Privacy Policy
Last updated:
Bowspram NZ Manufacturing (“we”, “our”, “us”) respects your privacy. This policy explains what personal information we collect on our website, how we use it, the legal bases we rely on, and the choices you have. Our operations and hosting are located in Malaysia, and Malaysian law applies alongside any mandatory protections where you are located.
Information we collect
- Contact details you submit through forms: name, email, phone, company and message content.
- Order‑related preferences such as kit selection and compatibility details you voluntarily provide.
- Technical data collected automatically: IP address, device, browser, pages visited, timestamps, and referral source.
- Cookies and similar technologies used for essential functionality and aggregated analytics. See our Cookie Policy.
How we use your data
- To respond to enquiries, prepare quotations and fulfil orders.
- To improve reliability, security and usability of our website and services.
- To comply with legal obligations, including tax, warranty and product traceability requirements.
- With your consent, to send updates about product availability or safety notices. You may opt out at any time.
Legal bases we rely on include performance of a contract, legitimate interests (such as site security and service improvement), legal obligation, and consent where required.
Sharing
We do not sell your personal information. We share data only with:
- Trusted service providers who host our site, send transactional email, or process analytics under written agreements.
- Installers or logistics partners when necessary to fulfil your request or deliver goods.
- Authorities where required by law or to protect our rights, users, or equipment.
Retention
Contact messages are retained for up to 24 months for customer service history. Order records are retained for the warranty period and statutory accounting timelines. Analytics data is stored in aggregated or pseudonymised form where possible.
Security
We implement industry‑standard measures such as encryption in transit, role‑based access, least‑privilege accounts, and audit trails. No online system can be perfectly secure; please contact us if you believe your account or data has been compromised.
Your rights
Subject to local law, you may request access, correction, deletion, or restriction of your personal information. You may also object to processing based on legitimate interests and withdraw consent at any time for activities that rely on consent.
International transfers
Our primary hosting is in the region. If data is transferred internationally by our providers, they must apply appropriate safeguards such as contractual clauses and security certifications.
Contact
Email: contact@reusham.org
Phone: +60 3 9212 4578
Address: 11 Jalan Tukul P15/P, Seksyen 15, 40200 Shah Alam, Selangor, Malaysia
Changes to this policy
We may update this Privacy Policy to reflect legal, technical, or business developments. Material changes will be highlighted on this page with an updated date.